viridIT: Optimize Email Security Infrastructures
viridIT: Optimize Email Security Infrastructures
Scale your business with peace of mind.
We take care of the maintenance.
vSMTP is designed for cloud. The maintenance too.
Choose the best suited support channel to communicate.
Around the clock, response time garantee.
Scripts and configuration files troubleshooting.
Whatever business field you are in, e-mails remain the main communication vector.
From silver to platinium, choose the right support plan to ensure your mission-critical infrastructure. Deploy as many instances of vSMTP as you want on the same support contract.
Support coverage is provided based on the selected plan. Severity is determined jointly with the customer.
Severity levels (SEV). Severity is split into four category from 1 (critical outage) to 4 (general usage).
Response Times. We provide a wide range of targeted response depending on the urgency of your issue.
To ensure optimal service and support, wherever you are, the Initial Response Time (IRT) and business hours (8 a.m. – 6 p.m.) are calculated based on your time zone.
Reporting. In order to enable you to optimize the availability of your infrastructure, we carry out a periodic review with your team of the incidents reported, their status and the causes identified.
Remote assistance. Maintenance services are provided remotely. A dedicated engineer is assigned to the incident. He leads the incident process and coordinates the teams until resolution.